Privacy Policy

1. Introduction & Digital-First Policy

DIGICOMM provides professional digital marketing, search advertising, content strategy, and e-commerce operations. To maintain accuracy, fast turnarounds, and clear project logs, DIGICOMM operates as a 100% digital service.

All client communication, support inquiries, and project coordination are conducted via electronic communication (primarily email). We commit to acknowledging and replying to all verified inquiries within 24 business hours.

2. Information We Collect

We only collect information that is purposefully and voluntarily provided to us through our website contact form, service onboardings, or direct email correspondence:

• First & Last Name: Collected to identify you, personalize our correspondence, and address you professionally.
• Email Address: Our primary communication and delivery channel for campaign updates, proposals, and customer support.
• Phone Number (Optional): If provided, phone numbers are exclusively reserved for urgent order tracking, critical store operations, or urgent verification issues. We do not use your phone number for telemarketing or automated SMS spam.
• Project / Store Details & Message: Specific business objectives, order numbers, website links, or store inquiries submitted to evaluate and execute your services.
• Technical & Log Data: Non-personally identifiable diagnostic info, device type, browser version, and pages visited via standard analytical tools to ensure proper site speed and responsiveness.

3. How We Use Your Data

Your details are used solely to deliver and optimize our services:

• To respond to your inquiries, audit requests, and project briefs within our 24 business hour commitment.
• To plan, launch, and manage agreed-upon digital marketing and e-commerce campaigns.
• To coordinate store operations, logistics, and order fulfillment assistance if you have contracted store management services.
• To protect our website infrastructure against automated abuse and spam.

4. Spam Protection & Anti-Bot Filters

To keep our website and contact channels secure from malicious actors and automated bot scripts, we employ invisible spam filtering tools (such as Cloudflare Turnstile or Google reCAPTCHA).

These tools analyze hardware and behavioral signals purely to determine if an interaction is human, preventing fraudulent submissions while ensuring your legitimate message reaches us uninterrupted.

5. Data Security & Confidentiality (PII)

We implement appropriate technical measures to prevent unauthorized access, loss, or disclosure of Personally Identifiable Information (PII) and client credentials:

• All web traffic across DIGICOMM is encrypted using modern 256-bit Secure Sockets Layer (SSL/TLS).
• Any shared e-commerce logins, store access tokens, or ad accounts are handled with strict principle-of-least-privilege access and never stored insecurely.
• We adhere to formal Google compliance standards for Information Privacy and customer data management.

6. Your Rights & Data Control

You maintain full control over your information. At any point, you have the right to:

• Request a copy of any personal or business contact data we hold for you.
• Request the correction or updating of outdated contact details.
• Request the complete deletion of your contact records and historical communications from our active systems.

7. Contacting Us About Privacy

If you have any questions regarding this Privacy Policy, how your submitted information is processed, or wish to request data removal, please reach out directly through our digital channel: